HomeRace day
Run an event.
Ten steps, gates to close-out. Every night, the same way.
01Before gates
Plug in. Load the bands.
Give yourself 30 minutes before the first band.
- 1Plug it in. Kiosk opens on its own in about 90 seconds.
- 2Load a roll on each printer, band side up. Close the door.
- 3Bottom of the screen should read Online · Printer Ready.
Green means go
02Log in
Your phone is the password.
Tap Pit Pay or Ticket Hoss. Enter your mobile number. Enter the six-digit code we text you.
- 1Use the number on your track account. Anyone on the account can log in.
- 2No text after a minute? Tap Resend, or Email Code to get it at the address on file.
- 3The kiosk stays logged in all night. Log out from the gear when you're done.
Number, then code
03Event & color
Pick the event. Pick the color.
Two choices, and both have to be right.
- 1Tap tonight's event. It's at the top with the orange border. Multi-day weekend? Each day is its own event. Wrong one and every fan gets Wrong Day.
- 2Pick the wristband color that's on the spindles. That's what every band prints in tonight.
Today is always first
04Ticket types
Decide which passes print, and in what color.
After the colors, tap Choose a band color for each ticket type. Every pass type gets an A, a B, or nothing.
- 1A or B is the printer, so it's the color. Adults on A (red), kids on B (white) — pit gate can tell them apart at a glance.
- 2Leave a type blank and it won't print. Grandstand GA has no pit access, so it gets nothing; the fan sees Wrong ticket type and goes to the grandstand gate.
- 3Multi-day weekend? Each day has its own tab. Set Friday, then Use these colors on every day.
- 4Tap Save. Change it any time from the gear → Change Event.
Adults red, kids white, GA prints nothing
05Scanning opens
Set when scanning starts.
Once colors are loaded the kiosk asks when to open. Until then fans see a countdown and nothing prints.
- 1Start scanning now — gates are open, go live.
- 2Or set a time. It defaults to gate time; nudge it 15 minutes at a time. Tap Show countdown.
- 3The kiosk opens itself at that minute. Line's early? Hold the gear → Start scanning this event now.
Set it, then it counts down
06Scan
Now it runs itself.
Fans hold their phone to the scanner eye below the screen. A band prints in about seven seconds. You watch the line.
- 1Phone 4–6 inches from the eye, brightness up. The red beam means it's live.
- 2Screenshots of a pass work. Printed paper works. Glare on a screen protector doesn't.
- 3Band slides out below. Fan tears it off. Next.
What fans see all night
07Every result
Seven things a scan can say.
One is good. Six need you. Tap through each pass: what's on the fan's phone, what the kiosk shows.
(ADULT PIT PASS)
What the kiosk shows
Band prints. Nothing to do. If a fan says the band didn't come out, check the slot and the printer light before reprinting.
Their pass is real, just not for tonight. Check the date on their phone. Right pass, wrong kiosk setting? Fix it from the gear → Change Event.
This pass printed once already. Ask to see the band. Lost it? Only you can reprint — from the gear, find the name under event stats.
The kiosk doesn't recognize it. Wrong app, wrong track, or a refund. Send them to the ticket window.
A real pass, but this kiosk isn't set to print that type. If another kiosk at the event prints it, point the fan there. Types no kiosk prints go to your staff or the box office.
The pass was good but no band came out. Out of bands, jammed, or unplugged. Load a roll or clear the jam from the gear, then have the fan scan again. The pass is not used up.
08Mid-event
Hold the gear.
Bottom corner of the scan screen. Hold it for one second. Fans can't find it; you can.
- 1Status — connection and both printers at a glance.
- 2Change Event — switch tonight's event or color without logging out.
- 3Event stats — bands printed tonight, by color, and where each roll started.
- 4Manage Rolls — swap a roll: open door, new roll band side up, close, tap Replace Roll. Kiosk keeps printing on the other printer while you do it.
- 5Dark / Light — flip to light if the sun is on the screen.
Hold one second, the menu opens
09Text alerts
You'll know before you run out of bands.
The kiosk texts the phone that logged in. Two messages, that's all.
- 1Under 50 bands left on a printer. Grab a roll, walk over when you get a minute.
- 2Out of bands. That printer stops; the other one keeps printing. Load the roll, close the door.
Kiosk: Main Gate
Printer A is running low on wristbands, under 50 left. Have a fresh roll ready to swap in.
Kiosk: Main Gate
Printer A is out of wristbands. Load a fresh roll to resume printing.
To the phone that logged in
10Something's wrong
Four parts. Check in order.
Power, printers, screen, scanner eye. If it isn't one of those, it's the network. Fans see an Out of service screen with a code while you fix it.
Rocker switch inside the door not lit: reseat the cord at the wall and at the board, confirm the switch is on, then the breaker. Screen black but light green: unplug, wait 10 seconds, plug back in.
Blank bands — roll is in backwards. Nothing prints — door open or roll not seated; light should be steady blue. Blinking — out of bands. Jammed — open the door, pull the band straight out, re-feed.
Not responding: wipe it. Still stuck: unplug, wait 10 seconds, plug back in. Dim or dead in direct sun: it's overheating — shade it, give it ten minutes, plug back in.
Wipe the glass. A bright white light in the eye means it's ready. No light: restart. Light but no reads: phone closer, brightness up, kill the glare.
Kiosk shows Out of Service and retries every few seconds. Check the antenna is tight and upright, then the access point. Network fine? Restart the kiosk.
Text 855-748-1290: a photo of the screen, a photo inside the door (lights and rolls), the kiosk name, and one line on what happened. Pictures beat descriptions — we can usually fix it from those alone.
If a printer fails
Fans see this. You keep scanning.
The kiosk switches to the other printer on its own and shows this screen while it does. Only when both printers are down does it stop taking scans. Fix the roll, close the door, and it clears itself.
Out of service
When the kiosk stops taking scans.
Five reasons, five screens. Each one tells the fan to find staff and shows a code in the corner. Read the code back to us and we know exactly what's wrong.
- NETNo network. Retries on its own. Antenna, then router, then restart.
- BNDOut of wristbands. Both printers empty. Load a roll.
- PRNPrinter offline. Jam, open cover, or loose cable.
- SCNScanner offline. Restart the kiosk.
- SYSSystem error. Restart the kiosk. Still there? Text us.
Staff get back in the same way as always: hold the gear.
All five, in order
11Close out
Last scan. Power down.
Wait for the printers to finish. Shut the tablet down properly, then unplug at the wall.
- 1Gear → Event stats. Bands printed tonight on each printer, and what's left on each roll.
- 2Tape every partial roll you pull. Blue painter's masking tape across the roll, marker: color, date, bands left. That's the number you type in next time it loads. Not swapping bands tonight? Most tracks don't — the count keeps. Reports → Kiosk → this event shows what was left on each roll; read it and tape the roll before you load next event.
- 3Gear → Log Out if someone else runs the next event.
- 4Swipe up from the bottom edge of the screen to reveal the Android bar (it's hidden while Kiosk is running). Tap the power icon at the far right, past the two volume buttons, and confirm Power off.
- 5Wait for the scanner light to go out — it stays on a couple of seconds after the screen goes dark. Light off means it's fully shut down; now unplug at the wall. Don't pull the plug before that. Next event, just plug it back in — it boots and opens Kiosk on its own. Never touch the rocker switch inside the door.
- 6Lock the door. Key back where it lives — there are no spares.
- 7Tonight's numbers are in your dashboard under Reports → Kiosk. Pick any past event to see what it ran. Nothing to export from the kiosk.
Reports → Kiosk